For CPG suppliers on EDI
Dispute
Deadlines
Four retailers keep four different dispute clocks, gathered here in one reference table.
pixelsandclicks.com
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The stakes
A late dispute never gets paid
One day past the window and a valid claim gets the same result as an invalid one. The deduction stands either way.
SPS Commerce, iNymbus, Glimpse, Confido
02 / 10Four retailers, four different clocks →
Walmart
One retailer, four different clocks
General AP
Up to 2 years from the invoice date, through APDP.
Shortage claims
12 months from the invoice date, also through APDP.
AP chargebacks
15 to 30 days from the posting date, not a fixed number.
OTIF and compliance
About 30 days, routed through HighRadius instead of APDP.
03 / 10
And that is just Walmart →
Amazon and Kroger
30 days vs. 180 days
One window each, with no exceptions. Amazon disputes route through Vendor Central; Kroger routes through Lavante by PRGX.
04 / 10
Target splits the difference →
Target
Two windows and a two-week trap
Prepaid AP
18 months from the document date, through Synergy.
Collect AP
9 months from the shipping date, also through Synergy.
Compliance exemption
A 2-week window before the chargeback even posts.
05 / 10
Now put all four side by side →
Side by side
Longest window, by retailer
Walmart
2 yrs
General AP, the widest of the four
Target
18 mo
Prepaid AP, its widest window
Amazon
30 days
Its only window, no variation
Kroger
180 days
Its only window, no variation
06 / 10
But when does the clock start? →
The quiet clock
Walmart's dispute has its own deadline
File a draft in APDP and the window is 14 days before it expires unsubmitted.
Mark Supplier Action and the window is 7 days before the case auto-closes.
Two deadlines run before the underlying claim deadline even matters.
07 / 10
Where the clock starts
Same word, four different start dates
Walmart
Invoice date for most claims, posting date for chargebacks.
Target
Document date for prepaid AP, shipping date for collect AP.
Amazon
The chargeback notification date, not the ship date.
Kroger
The deduction date itself, the simplest of the four.
08 / 10
One table holds all of it →
The fix
One table replaces four separate clocks
Every window, every channel, and every start date, for Walmart, Target, Amazon, and Kroger, gathered in one place.
A free printable version is made to keep next to whoever runs your disputes.
pixelsandclicks.com
09 / 10
Pixels and Clicks
CPG deduction recovery and OTIF optimization
Free reference table of dispute deadlines for Walmart, Target, Amazon, and Kroger, plus a printable download
14-day root-cause audit traces every non-compliant deduction to its origin
If we find less than $25K in recoverable margin, we refund the fee
pixelsandclicks.com