For CPG suppliers filing deduction disputes
Six docs.
One case.
The evidence pack behind winning disputes.
pixelsandclicks.com
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Where the money goes
10-20% of deductions are written off
Not because you shipped wrong. Because the proof was in six systems, and it arrived at the dispute desk incomplete.
Inmar 2025
02 / 10
The most common mistake →
The most common mistake
POD proves delivery, not the chain
Delivery confirmed
The truck arrived. Carrier signed. One link covered.
Dispute denied
ASN wasn't accepted. Pick count didn't match. Retailer's receipt disagreed.
03 / 10
What shortages actually need →
Shortage disputes
Four numbers before you file
Ordered, picked, ASN'd, received. Put them in one row. The first place they diverge is your dispute path.
04 / 10
What OTIF disputes need instead →
OTIF disputes
Timestamps, not explanations
A paragraph about why the carrier was late doesn't close it. Eight timestamps do.
Appointment, pickup, ASN send, 997, 824, delivery, and receipt. Two identical misses can have different root causes.
05 / 10
When to hold the dispute →
Before you file
Hold if the chain is broken
PO version mismatch
Your ERP copy doesn't match the retailer portal.
ASN ≠ pick ticket
The 856 and pick ticket disagree on quantity.
No 824 checked
A clean 997 is syntax only. Check the 824 before arguing content.
06 / 10
After you recover →
After recovery
Tag every deduction with a root cause
A recovered deduction is a clue. Without a tag, the same gap fires the same deduction next month.
Do this for 90 days. The same two or three causes explain most of the leakage.
07 / 10
The difference
31% vs. 54% recovery rate
The gap between manual and structured dispute processes isn't better arguing.
Manual
Scattered evidence, incomplete packs, partial wins.
Structured
Full chain assembled before filing. Root causes tagged after recovery.
08 / 10
What recovery reveals →
The real fix
Recovery is a clue, not a conclusion
90 days of tagged root causes reveal the same two or three gaps behind most of the leakage.
Those are the fixes worth building, and the ones that turn deduction recovery into prevention.
Finortal 2025 benchmark
09 / 10
Pixels and Clicks
Evidence-based deduction recovery for CPG suppliers
Full evidence pack framework, linked to your dispute workflow
OTIF Deduction Assessment traces 90 days of scorecard and remittance data to root cause
Guarantee: structured process reduces write-offs, or the fee is refunded
pixelsandclicks.com