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5 things Mubarak and Egypt can teach marketers

5 things Mubarak and Egypt can teach marketers

By Bhaskar Sarma 3 Comments

egypt_revolution

We are living in historic times. People power has overthrown a 30 year old repressive government in the Arab world’s most populous country.The events that unfolded in Tahrir Square in Cairo over 18 days, starting Jan 25, could be this decade’s equivalent of the fall of Berlin Wall.

As Egypt settles down and starts to limp back to normalcy there is going to be plenty of analysis and reporting in the media. However unless you have some kind of personal or professional stake in the situation in Egypt all these pixels and newspaper columns are probably going to be of little interest.

But why pass up the chance to learn something useful from an important event in history?After all, an ancient Chinese treatise on war is recommended reading for many execs and there is no reason a pizzeria or an ad agency can't find anything useful out of Tahrir.

Presenting below, in no particular order, five lessons businesses and entrepreneurs better take to heart if they don’t want to end up like Mubarak(figuratively). [Read more…] about 5 things Mubarak and Egypt can teach marketers

Filed Under: B2B Marketing Tagged With: Customer service, Egypt, Hosni Mubarak, market research, marketing

Customer service and social media-the Vodafone way

Customer service and social media-the Vodafone way

By Bhaskar Sarma 4 Comments

The phone buzzed violently. Yet another SMS, and probably sent by my carrier hawking some useless “value added” service. I was right; the message was from Vodafone and it read

Wear seat belts while driving.

Perfectly fine advice, except it was unsolicited. I have enough people in my life giving me free advice of this sort and I didn’t want to pay my carrier for it-in my long experience with mobile carriers nothing comes for free. But this message was one time and maybe there was a goof up. Still I was a bit apprehensive and thought out loud on Twitter

Vodafone and Twitter

Surprisingly I got a prompt response

Vodafone and Twitter

[Read more…] about Customer service and social media-the Vodafone way

Filed Under: B2B Social Media Tagged With: Customer service, social media, Twitter, Vodafone

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