The phone buzzed violently. Yet another SMS, and probably sent by my carrier hawking some useless “value added” service. I was right; the message was from Vodafone and it read
Wear seat belts while driving.
Perfectly fine advice, except it was unsolicited. I have enough people in my life giving me free advice of this sort and I didn’t want to pay my carrier for it-in my long experience with mobile carriers nothing comes for free. But this message was one time and maybe there was a goof up. Still I was a bit apprehensive and thought out loud on Twitter
Surprisingly I got a prompt response
[Read more…] about Customer service and social media-the Vodafone way