Step 1 · The Labor You Can See
Rework rate: the share of re-keyed entries someone has to fix later. Each fix costs about the same time as the original entry.
Step 2 · What Your Dashboards Add
Each number below is on a report you already run. None of them is labeled "the bridge," which is why they rarely get added up.
From your EDI portal or retailer scorecard: last month's 824s, ASN rejections, and order corrections, all accounts combined.
From your AP deduction report: the typical deduction or write-off tied to one bad transmission. Most teams stop disputing these below ~$150.
From your ops calendar: the standing meeting where the WMS says one number and the ERP says another, plus the spreadsheet built to referee them.
From your freight invoices: rush charges where the root cause was data that hadn't crossed systems yet, not a real demand spike.
The Whole Bill
Your full number goes with you — the call opens with it on screen.